Alpha & Omega Moving and Storage

I had read negative reviews online and was very worried that the movers wouldn't show up when expected or would handle my things carelessly, however my experience with Alpha Omega Moving and Storage was mostly good. The crew that loaded my things seemed very experienced. They wrapped my furniture in blankets and secured them well with tape. They were very careful in loading everything onto the truck. My load was delivered from storage within 4 days of the earliest available delivery date I had given them, and that was two states away from where it was stored. The delivery crew was also very careful and considerate. They made sure everything was placed where I wanted it. I was especially concerned about my expensive piano, and I have to say it survived the multiple loading/unloadings and over 4 months in storage in great shape. My criticisms are that they use the cubic feet method (as opposed to weight) of estimating and charging which seems to me that it could allow for padding of charges. They also don't refund any unused storage payment.

Move size: 3 Bedroom Home Service cost: $8755

I spent few days researching several moving companies and alpha & omega had pretty darn good reviews so I hired them to move my storage content from San Diego to Sun Valley. The whole process was finished in two days and that's because it was raining the first day. They loaded my stuff into two "Penske" rental trucks, because they ran out of company trucks, and on the next day drove south. I watched them stack the boxes in the truck. It looked really neat. Honestly, customer service needs a little improvement. I wasn't able to get in touch with their dispatcher during the first evening. The next morning they said that the office was closed for Sunday night, but didn't apologize, or anything. The reason why I give them 5 stars is because they delivered without damaging. And I saw few reviews that were complaining about miscarriages. And I also mentioned about seeing those reviews, perhaps they were more careful because of that too.

Service cost: $2800

After leaving an accurate, but negative review on Yelp, I was harrassed by this company for days. I tried to contact the owner, and left a message for Alex Sage stating that any further contact will result me in contacting the police and filing harrasment chrages. This is his email response:"Harassment?? Don't even talk through your hat without knowing the law ma'am! You'll end up putting your own foot in the mouth quick! YOUperformed an extortion, nobody will tolerate this, and your entire realestate empire will never be able to stand against alpha & omega in court. I only admonished you once, perhaps you would understand that it's better toretreat, and REPOST A TRUE STORY, adamant individuals like you learn it thehard way. Alpha & Omega has 95% satisfaction rate based on the first halfof the 2013 which is the latest data.. We have been an A for over 10 yearswith BBB! So you happen to fall into that 5% who happen to have fallen intolost/damaged category. There is a legal way you can perform your action,it's either going through our claims department or further may take it tocourt. I DON'T EVEN KNOW WHO YOU ARE, But slanderous libel will back blow you the harm in 10 folds, dragging you from court to court, and at the end you will end up loosing all of your acquisitions, on top of what you have, to cover for the value you're vandalizing. And you're going all in over few thousand of dollars?? The trust is the most expensive value ever! If I make you lose that, you're real estate career is over! AND THIS IS WHAT YOU ARE CURRENTLY DOING TO ALPHA AND OMEGA!!There are noobs out there who don't realize there's a proper way to handle such issues without a tort! However, you chose to war, and nobody will win in a war but lose. I know your family and I guarantee that you will lose to my family and this is not alpha & omega yet!! We have the strongest lawyers in California, unlike in Buffalo, New York.. and they can't be wrong about your actionable defamatory act. I was advised not to do the same thing in return. But, I am a human and I choose to stand my ground and protect this A company right away without waiting the lawsuits. It's independent from alpha & omega company, I am myself. All negative trolls and noobs that try to destroy people's jobs will not be tolerated by any philanthropic altruists.. I will do the same thing you're doing to my friend's company if you don't amend by modifying your defamatory statements. You can go aheadand sue me. You can't call the cops silly, this ain't criminal, I'm abide bylaw unlike you! you're only 30? I'm also 30. But I have went through IvyLeagues and I'm an athletic and intellectual leader, future is in our hands, the scientific leaders!! My words will stand! Alex Sage is my profile, This is outside of Alpha & Omega. The moving company is not involved in this neither aware of my plan yet. I am personally against your actions, and I'm doing you a favor by admonishing you before initiation!Sincerely,Alex Sage."   In addition to the bizarre emails, I recieved specific death threats from this company's employees stating that it was going to be the "Boston Marathon" at my home.  He also threated to kill one my colleagues and was harrasing my past clients.   Alpha and Omega made ture on their promises and did post negative reviews all around the internet about my real estate company which not only has affected my business, but as a single person who is currently dating, it has affected my relationships when people, out of curiosity, google my name. And here is my original review:Thousands of dollars worth of damage. I was quoted around 2k to move across the country. The price changed on me to over 5k when my plane was leaving in three hours and they had half my items or more packed into their truck.They gave me about 12 hours notice at the last minute after they had already given me a pick up date and time. They did this again when it was time to deliver my items. They gave me 1 hour notice this time and demanded over 2k in cash (after banking hours, this is nearly impossible to get). When I told them that I could not meet them there on such short notice, they threatened to place my items in storage and charge me daily.Many of my items were destroyed and many items of value mysteriously 'missing' from my shipment. Many boxes had been gone through and re-packaged. My Passport was missing from the shipment, pain medication was also taken, as well as a bed frame and jewelry.One of my boxes had evidence of rodent infestation with gnawed through holes and rodent feces. The box itself did not contain food or anything that would attract rodents.I reached out to the owner for help. He said he would help and then never returned my call.

Service cost: $5000

From the misleading quotes, to the complete absence of customer service and then to delivery this company is most unprofessional company I have ever used to move. I say this after having had to move 3 times in the last 18 months for work. The quote was very shady as it was advertised as a binding quote. I explained to the sales person this was a third floor walk up, it was printed on the invoice and yet when they arrived they charged me $370 extra for stairs, as it was in the small print that they charged $75 per 8 steps. T They were clearly covered by their paperwork but it was made clear on several occasions at the time of the quote this was a walk up and  I was told the quote included the 3 floors of stairs for a walk up. After they picked up the goods I called and emailed the company for 10 days with no reply, finally I got a sales Associate, Adam, who then proceeded to scream at me that he had replied to my emails. Despite me explaining, that although he ay have replied, I did not get the reply, HE HUNG UP THE PHONE and then again 4 times as I attempted to call back. I was told they would call 24 hours ahead of the pick up date but at 5pm on the day before pick up there had been no contact. When I called they told me they would be there between 11 am and 2pm the next day. At 10.45 the next morning they called to say they would not be there until between 5 and 7pm. They eventually called back at 2pm and said they would be there in 30 minutes. I had already altered my plans and had to change them once again to drive across town and let them in. None of the agreed packing arrangements had been detailed to the driver and so I had to convince them to pack the agree items from my quote. The agreed date of delivery was the 15th. I called for several days prior to find out details of delivery. AGAIN 6 DAYS AND NO RESPONSE. When I did call the manager explained they actually had 21 days from date of delivery to actually deliver my goods. The next time I heard from them they gave me a 3 day window,once again the goods did not arrive in this window and when I called they still could not give me a delivery date. Finally on July 3rd they decided to call and say they would be delivering on July 4th holiday. They also called to say that despite them having the delivery address for 8 weeks, it was only now they learned they could not get their 18 wheeler truck to the destination and it was going to cost a further $350 for a shuttle delivery. They explained this was because they had to hire a truck and load everything on it JUST to deliver to me, but that it would be there first thing in the morning. Then they called to say as it was July 4th there were no trucks available, but again it would be there first thing in the morning on the 5th. After taking the morning off work at 1pm there was still no sign of the truck. I called the driver who told me they had other deliveries first..so much for hiring the truck and charging me the day rate. When my goods arrived the only real furniture I had, a sofa was completed smashed and the frame was broken. They also did not deliver my bike. At the time of writing, 12 days after delivery they have not sent claims forms and have no idea where my bike was delivered. Quiet simply at every juncture of service they failed miserably and on top of this were insulting, rude and dishonest. Although they were covered by small print, their complete lack of regard for any customer expectation or service should a be a reason for you to never use this company. If they send you some sort of explanation from a lawyer or a court to this review ignore. I liked their customer service rep when I was getting the quote, but they had several bad reviews, however they sent me various explanations as to why..again..it was the customer who was at fault. I wish I had paid attention to the reviews and not their explanations. t this stage I doubt I will see my bike, get any sort of claim sorted out for the damages, so my only recourse is to encourage you not to US THIS COMPANY.   To put tis in perspective, I moved my goods including 10,000 records from Seattle to London UK 1 months earlier, but this move without records or transatlantic move cost $500 more and took 3 weeks longer.

Service cost: $1600

I made calls to 4 other companies and compared the price, thanks to Moving website. Not only this company had lower rates but also more things were covered, including insurance, packing, padding and the like. This is the second time I'm moving so I can clearly see the contrast between the previous movers and Alpha & Omega movers. I got in touch with Sasha, he was extremely patient and polite, answered my every questions clearly and promptly. Before the move he called again and ensured me everything will be smooth and awesome. (you really need to hear that before that move) and he was right!! Juan and his crew were great. They are polite, professional, and extremely pleasant to dealt with. The company and the movers accommodate my specific delivery time, Huan said he will be here at 9:30 am and he arrived 9:25 am sharp. They put new pads to walk on in my apartment since the carpet is new. They went above and beyond, even hook up the washer and dryer for us.
Being in team with this company, from the people in the office to the movers, I have had I'd say a "perfect moving experience" and really am not exaggerating.
I would use them again in a heart beat. Again, Thank you Alpha & Omega, You're the Best!!

Service cost: $2800

Strongly urge anyone looking at this company to go with someone else. My wife and I compared several (10 ) companies for our moving needs. The sales person at Alpha & Omega (AO) was very thorough and spent time helping us estimate what our cubic volume of items was. Based on our discussion and what was "typical" for an apartment of our size the salesperson said he provided a conservative quote (estimated high). We turned down the original offer as we felt more comfortable moving the items ourselves, however the salesman called back the next day offering an even lower price and an assurance that the goods were "90% likely" to arrive within a 48 hour window as opposed to the standard 5 day window. We felt that was too good to pass up. Being that we don't have a couple large items that are found in a "typical" apartment our size (couches and dining set) we assumed if there was any variance in price it'd either be a slight increase or a decrease in our favor. After the movers loaded the truck we were told the price was nearly double what we were quoted. When I asked for my items back I was told that was not possible. Being a Saturday there was no one for us to call and not until we threatened legal action did a supervisor get involved with us. Our original salesperson called me directly and patronized and yelled at me. The company wanted aprox. $800 to give us our stuff back in cash. We were eventually able to get our items back after paying a heft cash sum. I would never do business with this company. Classic "land and expand" sales technique (sell at a low price and up charge later) accompanied with bully tactics when we questioned it. I would be happy to provide anyone looking into this company more details - brandonsosa@yahoo.com.

Service cost: $2400

I had the worst moving experience with Alpha & Omega Moving company.  When they arrived to pick up my stuff, a guy gave me paperwork to sign.  The paperwork was already filled out with my information and the amount I agreed to pay, so I signed it and returned it back to him.  After they loaded my stuff to the truck, he returned the paperwork back to me with his signature, and I noticed that they put extra charges that I did not agree to pay.   This is an illegal behavior.  
When I received my stuff at the destination, almost all of my furniture was broken, they damaged the property (walls, floors), and many of my boxes were missing.
 
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Service cost: $2000

Wonderful service from Alpha & Omega! It was appropos for a truck to slowly pass by our house for us to take down the details of the company. I know that most moving companies will have at least 40% of unsatisfied service, according to my wife, she did all the research before we jumped in with all feet. This move was very stress free considering we were doing what we thought was a difficult move - from a 4th floor walk up in Los Angeles to New York. Alpha & Omega was a lucky choice of ours! 
    
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Service cost: $12000

I believe I was overcharged for $300. Because the contract says $6000. They charging me because they had to unload an 18 wheeler into shuttle trucks so that they would be able to access into our area. The 18 wheeler would be 700 feet away from home. Even if it's extra labor they shouldn't have charged me $300 over. I mean c'mon.. I have all my things unpacked. Thanks god nothing's shattered. I had plenty of ceramic and glass  dishes. And all 3 of the flat screen were well packed. Honestly the workers did an excellent job!

Service cost: $6300

We had one issue after another with Alpha & Omega Moving and Storage. We made arrangements over a month in advance of our daughter’s move from CA to FL and we were told that the driver would contact her a couple of days before the scheduled pick-up date to let her know what time frame he would be at her home on a Saturday. She hadn’t heard anything so I called the company the day before the move and was assured that he would be calling and was given an extension to reach their dispatch office. Saturday morning came and went and we still heard nothing from them. I tried their phone number and it did not give me an option to dial the dispatch extension but instead went into the voicemail of someone who wasn’t there on a Saturday. I searched their website for a secondary number and found one listed that was actually for Animal Health. The driver finally called me that afternoon and said he just found out about our move and would be there in a couple of hours. When the driver got to my daughter’s home, he said some of the things I had told the company they would be moving weren’t on his list and he might have to charge us more. I told him there I had discussed those particular items with Meesha who prepared the quote and that there were some furniture items that weren’t being moved now so I was not go to pay anymore. They ended up charging us an additional $50 for mattress covers even though they knew they were moving mattresses and didn’t include the protection in the quote. I was told that the delivery time would be 7-10 days so about a week after the pick-up I called to find out what day we could expect the delivery in FL. I was told that the items were taken to a warehouse in L.A. and hadn’t even left CA yet. The man was very rude and told me that I obviously hadn’t read my contract but all I received from them was a quote and was told that it would be 7-10 days and the quote showed up to 30 days of storage would be covered if requested. Nothing was ever said about them storing the items for a week plus automatically. He said it would be 7-10 after the truck picked the items up in L.A. before we would receive them. After the items shipped, it was hard to get an update on what day I needed to take off work for the delivery. I was told the driver that Alpha & Omega sub-contracted with for the move would call 24-48 hours in advance but of course they did not. I finally got a call the evening before and was told they would be driving straight from Miami the next morning and delivering between 9-11 am. I finally got a call around noon and told they went to Ft Lauderdale for another job and wouldn’t get there for another 3 hours. When they finally arrived, I had to argue with them about charging me an elevator fee which was supposed to be waived and they finally confirmed that. Then I was told that I would have to pay another $75 for carrying the items more than 75 ft. because they couldn’t pull their truck in our parking lot. They wouldn’t bring our items upstairs until we went to go get more cash. After they brought everything in, I asked if they were going to put my grandson’s bunk beds together because our quote included disassembly and assembly of furniture. I was shown the bag of bolts for the beds and told “ Do you see all these? I’ll be here all day if I try to put this together.” I reminded him that it was supposed to be covered and he told me “Not kids furniture.” What? My husband was so angry he told them to just leave and he would put it together. They chose not to make our delivery until late in the day and then acted like it was our fault they weren’t out of there yet. This company is extremely hard to reach when you need them and provided the worst customer service ever. We never even received any follow-up survey to find out how their service was. I do not recommend using this company.  .

Service cost: $1320

I would NEVER recommend this company. I had a very bad experience. The agent was Meesha and Phil Costa is the manager. They were very pleasant in the beginning but once I signed and paid my deposit I could never get ahold of them. I sent Phil multiple emails, left voice messages and he would not reply. Meesha was always "not available". 
 
My main piece of advice is - Don't choose a company if you don't get a visual inspection of your stuff and a quote that is set.
 
They changed the quotation 3 times and it kept going up. On the day of the move, I was not present as I work out of State, they loaded everything and only called me afterwards when they had left to say that it will be an additional $1010 fuel surcharge. Please note the fuel surcharge was initially 5% but on the new quote it was 20%. 
 
Meesha, did not accurately note all my items - she incorrectly stated 40 boxes on the inventory when I actually told her I had 40 boxes but I had 10 more boxes of stuff that I paid them to pack. So 50 boxes in total. She didn't account for this on the inventory and on the day of moving they charged me extra for the 10 boxes as I indicated above and added $1010 to the bill. 
Meesha initially promised to store my things in TX at their storage facility until I found an apartment for up to 30 days free then after I signed with them Phil said they won't be doing this.  I had them pick up my things early so that they would be in TX  at their storage unit and could be moved as soon as we found an apartment  which is what Meesha promised but they did not follow through. In the end we were in our new empty apartment for 10 days waiting for the goods to arrive from CA. 
The men who actually brought our things to TX were very rough with our boxes and broke 5 glass items, plastic boxes, dirtied my mattress by dragging it on the floor, they messed up our carpets with their muddy boots and almost broke our front door trying to ram some hard cardboard underneath it to keep it open. The main guy was in a hostile mood as well. They also brought in 3 boxes that belonged to someone else and I am missing a few items as well. 
I am overall very unhappy with this company and I am very disappointed with their service. 
Please save yourself the anxiety and stress I went through with them. It is sad that these companies treat customers like this. .

Service cost: $3212

I would first like to say (and I hate saying this), that I am a disabled veteran that suffers from many problems including agoraphobia and panic attack disorder, so my home and the things in it are a integral part of my life.
It started with the first call, we gave them a list of items that we wanted moved, and they gave us a quote. Then moving day came, they called us and said they would be there in 45 minutes, we waited for hours. They finally called several hours later and told us they couldn't make it that day, but they'd be there the next.
As stated they arrived the next day, they pulled into my driveway in their Penske rental truck (which should have been my first clue), and started to move things. The first hiccup started with my air compressor, when she quoted us our price she put down that my compressor was a 6 gallon pancake compressor even after we said 6,0 and that it was almost 6 ft tall. He then took hold of my sandblaster and called out to his helper that this was the compressor. I corrected him and told him, no that's the blaster, he then proceeded to tell me that I was wrong about my tools because the sandblaster was a 1 gallon tank. After we got that all figured out, they then charged us an extra charge for the compressor because it was labeled as unstackable and it took up more air space.
About this time, the second man fell ill and started vomiting profusely all over my driveway and my grass, he did ask for a bucket of water though, and rinsed it off the cement and into the grass. He spent the rest of the day laying down and sleeping in the front of the truck. He then went inside our house and started moving things out. He got half of the things out, and said they were done. I asked him about the rest of the stuff and he said that, that wasn't what he had on his list even though our copy did. He got on the phone and was on there for over an hour, and when he was done nothing had gotten accomplished they said it wasn't their problem. I asked what we were supposed to with the rest of our stuff, he just shrugged and smiled and said sell it, we left the next day so some of the stuff got left in the house and other things were given to friends, over three thousand dollars worth of stuff. Our original quote 2,139 and our cost ended up being 3,587.
We made our move and waited for our things to show up, we were putting it all into a storage unit so we rented one, thinking our stuff would be there soon. 21 days passed and we heard nothing. 5 days later we called and they said the truck would be there in 3 days. Those days passed and still nothing, finally after waiting a total of like 41 days our stuff showed up, though he called and said he'd be there in 30 min and he showed up 2 hours later. He showed up by himself and barely spoke English, my wife had to help him unload a few things because it was to heavy for one person. He emptied the truck and we found that we were missing a hand built table that I built for my wife, some of the boxes looked like someone played soccer with them and everything inside was broken, my 3000 dollar Mac tool box was bent,chipped,and scratched to the point where the top box won't sit level on the bottom box anymore, two of my work benches were broke, and one of my flat screen led tv's was hanging out of the box even though it was packed in a uhaul tv box and wrapped tight in tape upon pickup.
We then began the claims process, we sent them all the paperwork they asked for and the pictures as requested as well. 30 days later we received a email saying they would settle at 68 dollars, there should have been more than that in late fees alone even Phil agreed with that part. I was dealing with Phil about this but he doesn't seem to care to awful much as he gave himself two separate deadlines to get back to me and failed to complete his tasks. The last time I spoke to him he said that he would talk to claims and get back to me, we then got a incorrectly spelled email dealing with the "instractions" for filing a claim, which we had already done.
I have notice that they are not accredited by the better business bureau, they have plenty of negative comments on there as well. Alpha & Omega has since posted that they have remedied the problems, but I see no such change. I strongly urge people to not use this company, I will be pursuing other legal remedies, and also pushing for getting their name known to as many people as possible.

Service cost: $3587

I moved from California to Washington
And hire alpha omega movers
They sound like a legitimate company but during my move I realized that I hired the worst company ever.
They cheat me with the moving quote and over charged me. They almost doubled the original estimate.

The move was delayed and I received my household good about a month late with so many damages and missing valuable items such as art jewelry and electronics.

I've called the office several times and the owner Phil (which I found out later by the dot that it's a fiction name and his real name is Ofir)
Was very rude and hanged up on me several times.

I filed a complaint with the dot and still waiting for my case to be resolved.

Save yourself time, money and emotions and find other company.

Check their yelp and bbb to get better picture of what's going on with those scammers.

Service cost: $3700

I had the most horrible moving experinence hiring alpha and homega Moving and storage.

They quoted me $1200 to move from California to Colorado by the time all my stuff was loaded in their truck they raised the price to $2100
And on the delivery it raised again to $2800
I had so many "missing" boxes and many damaged furnitures

I called the office several time and didn't get response from them and when they did the agent Phil was very rude and hanged up on me several times.

I was not sure how to proceed and felt a victim of moving scammers.

I found out that there is a way to deal with it by filing complaint at the FMCSA (federal motor carrier administration)

I'm sharing the link below for filing complaints with you for those who got scammed by this company already.

If you are looking for reliable company, this one is NOT to be hired.

Service cost: $2800

It has taken me three years to get over our experience with this company. We moved in March of 2014
First, the quote was provided over the phone, no-one came to our home to inventory what was being moved. My husband walked from room to room on the phone with Meesha and told her exactly what was in each room and in the garage. The quote was $2,200
On moving day, the driver showed up with two assistants in a rental truck. It seemed to us the truck was too small to move our possessions, as they already had another group of items loaded into the trailer.
After several hours of loading, the lead/driver told us that (1) there was much more there than anticipated and the charge would be over $6,000!! And (2) They would not be able to load all of our belongings. With the majority of our possessions loaded, we felt we were between a rock and a hard place.
Feeling we had no other option and already far further into the afternoon than planned, we went ahead. We loaded the items left behind onto a pallet and shipped them bu UPS Freight at an additional charge.
The truck arrived when expected at the destination. There was some damage to various pieces of furniture. Payment could only be made by cash or money order! No checks, no credit/debit cards, and paid before unloading. When they were finally finished, they ended up taking off with our hand truck.
This company is truly a bait & switch operation. If we ever need to make another interstate move, we will go with a nationally recognized carrier. AND they will have a representative who comes to our home to provide a binding estimate.

Move size: 3 Bedroom Home Service cost: $6400

When I inquired about Alpha Omega Moving and Storage, I received a call from a man named John Gallo. He claimed he was the owner. He told me an entire story about how he was previously the VP for Allied Van Lines, that he owns the business with his sister and brother and between them they had 90 years experience. He said the company drug tests their employees and runs background checks on them. He invited me to look at their reviews and swore they had amazing things to say. I did google them, and saw mostly negative reviews on yelp and other websites, however on google it sounded as if people had been paid to write in some of their good reviews. They sounded generic and fake at times, but it was this way for many other moving companies as well. I should have listened to my gut instinct, but I was running low on time and funds. When I inquired why there were some low reviews, John  Gallo explained that the company used to run all over the country and had other employees that were no longer with them. He blamed these "ex" employees for the poor reviews of items being broken or prices being raised last minute. That was the number one complaint I saw, was people were quoted one price, just to have a much larger amount added in later. He swore this was no longer an issue since he took over, and that they only operate from CA to WA and back for better service now. This was a lie as the movers told me they had just come from Chicago when they later arrived.. He quoted me $1600 for EVERYTHING I said I had. I even explained that I may sell a few items before moving and would have less. The only reason I proceeded with them was because I was quoted higher prices from other movers. I had explained to John Gallo that I had only $1600 to spend. If my estimate was not accurate we would have trouble. John Gallo gave me his word that the estimate would have "wiggle room" for items that may have been forgotten to be mentioned. His exact words were "People always forget certain things here and there like the vacuum or microwave, so this estimate is for certain going to cover everything you've told me and more if needed. I think it will suffice so much you'll actually be able to take some money off if we need to. The day the movers arrive, if you've sold anything then we'll lower the cost. Just give me a call and I'll let the movers know. No problem."First, I was told the movers would be coming on Saturday May 13th. They called Thursday evening to announce they would arrive between 3pm-5pm Friday May 12th. This cut an entire day off for us to prepare. We were scrambling to finish packing and I had to call out to work in order to finish, losing more money. Then, Friday rolled around and no movers. At 7pm I get a call that they will arrive at 8pm. They showed up at 8:30pm. The first mover Johnny Hernendez took out all of the paperwork while his partner began grabbing things and loading them up. I have moved many times and movers NEVER begin loading until the contract is signed and all final numbers are discussed first. I was also told that there would be 3 men to help, there were only 2. The entire first 2 hours while his partner loaded the truck, Johnny kept telling me to just sign things without clear explanations. He said they were just papers saying they are not responsible if certain items are broken, etc. I did not realize I was signing papers that stated in small print that any stairs were $75 EACH flight, any elevator was $75, and any "long-haul" which is over 75 ft from the truck to the door of the aprtment was another $75! I was never told any of this to begin with. I had an elevator and also two flights of stairs between the two apartments. Again I have moved once a year for 9 years and have never heard of this from any mover. They stated from the truck to the elevator, which was a short 30ft, and then the elevator ride up, and then 30 ft to my door was over 75 ft so they charged me $75 for that. I was not aware that Johnny was having me pre-sign part of the contract so that he could fill in the numbers after. Also I specifically told John Gallo that I would definitely have about 15-20 LARGE boxes from Uhaul. However he told the movers I said medium boxes. I kept asking Johnny Hernedez what my final  numbers were and he refused to tell me, just kept saying I have to wait until everything is loaded. Made no sense to me, but I had no time to find other movers since we were supposed to leave from WA to CA the next day. Since one man was doing most of the work (we tried to help to speed it up and they refused saying it was a liability for us to touch our own things), the loading of the truck took over 5 hours. By the time they were done, it was 2am. They also let me know they had been up for over 24 hours, and intended to drive our things immediately back down. This made me wonder if they were on drugs. So when Johnny finally told me the grand total, it came to $2600. An entire extra $1000 for the exact items John Gallo and I discussed. I had exactly everything I had told them I would have, no more. He counted every little thing as a separate item charging me for it, such as my patio table, then he charged for EACH little, plastic patio chair, even though I had said I had patio furniture and I was quoted for it as a whole, not 5 separate items that were small and weigh nothing. The chairs were also all stacked not taking up space. He also argued claiming I supposedly  would have 15 medium boxes but I really had 17 large boxes, saying it took up so much room that it would add an extra $1000. I had said 3 times to John Gallo I would need 15-20 LARGE boxes and we went over the estimate 3 times. He lied about having any "wiggle' room in the price. Johnny Hernendez taunted me to go ahead and call the boss. He knew it was late Friday night or now 2am on Saturday and no one would answer. I tried calling  John Gallo and surprise, no answer. I texted him everything that was happening and never heard back from him at all over the next 3 days. I told the movers I did not have this money, but they refused to unload my items. They said IF they did I would still be charged for their labor. I told them I wanted to leave behind a few items then to lower the price, even though they were on my list to start with, and they refused. Johnny called his operations manager (but stepped outside where I couldn't hear), and when he came back in he said "My ops manager says we ARE taking the items and leaving the price as it is. You can call the office Monday and speak to someone and they can give you a discount for everything. But we are not taking anything off at this point or we would have to recount everything. We are tired we have been awake for over 24 hours and we have to head out." When I asked about if they drive day and night he said yes and if we weren't in CA at the time they arrived, which could be earlier than what we discussed, I would be charged even more for storage. I didn't know what to do as I had no time left, I had to be in CA for work by a certain date and since it was the weekend no movers would be available to book last minute. I was forced to accept the papers against my will stating the $2600, as they refused to remove or unload my items. However I did write that I asked the movers to unload items and they refused, on the contract. My mother was there to witness everything. On top of that, despite not letting me take anything off, I had one last piece of furniture sitting in my living room that I had discussed with John Gallo and the movers from the very beginning. It was a wooden, boat shaped bookshelf that I was trying to sell. I was unable to sell it so I was told we could add it on for $60. Again the movers knew about this from the beginning. However because it was heavy and they were tired, they refused to load it. They also said it was not included in my paperwork with the $2600, the extra $1000 they added on. So they would not unload what I wanted or let me leave certain items behind (which no one should ever be forced to have to do the day they are moving) but refused to load the one item we wanted. This particular piece we bought from a furniture store for $800 only 3 years earlier. Johnny Hernedez and I began arguing and he tried to yell and intimidate me in my own apartment. I think he thought he could just say or do whatever he wanted since I am a woman and it was just myself and my mother. We felt very uncomfortable and bullied. My mother tried to ask if he would at least take it outside for us since we would HAVE to leave it, he ignored her and walked out and they drove off with our other items. We were forced to move this very heavy item ourselves into our hall and just write a note saying "FREE" on it. What a loss. I still can not believe all of this as I am writing it. My mother and I were supposed to take our time down to CA and had a couple of stops planned out, but since the movers said they would be driving day and night and wanted to squeeze in a few more jobs in CA, we had to cut everything out and drive 9+ hours a day to try to make it. They arrived shortly after we did, if we had not been there they would have charged us more for "storage". On the way down I had tried to call John Gallo, I had to use a blocked number so he would answer the phone. When I asked him if he had received any texts, he replied no. He also hung up on me in the middle of talking, but when I called him back he pretended it was an accident. He also continued to talk to a coworker while I was on the phone and trying to go over everything. I heard him order a cup of coffee, and suddenly he goes "I am in the hospital about to have heart surgery, I can not go over all of this right now. I just can't handle it." Then hung up on me again.I called numerous times to the main office and finally received a call back from a Phil Cohen who claimed he was a manager. I asked about John Gallo and Phil told me he was definitely NOT the owner, but just a sales man! Phil offered to take a small $300 off for our troubles but confirmed himself saying that just because my boxes went from a medium size to a large size should not add $1000. I actually recorded him saying this. Yet he had no good or clear explanation still of why my price did in fact go up $1000. He also did not put a AAA discount on the new, total price like he did the original one. He argued we were getting a huge discount with $300 and did not care at all about our left behind $800 piece of furniture.When the movers arrived in CA they had attitude and had the audacity to tell me I had kept them waiting while I went to go get the final cashiers check. I had to call relatives for the money because I literally did not have the extra funds. I was using my entire bonus from work and tax refund for this move and it was completely wiped out from them. And now I owe relatives money back. They refused to unload anything until they had a cashiers check in hand for the full amount or they would keep my furniture. They finally moved everything in and added another $250 for the two flights of stairs. That "$300 discount" was put back on with all of their charges for stairs. It was supposed to be $75 per 8-10 steps (is it 8 or 10, makes a huge difference but they would not clarify) yet they added $250 back on. I just wanted these men gone and out of my life at this point. I had also requested a different mover than Johnny Hernendez since he had been so awful and they refused. Once they were gone, we realized we were missing a couple of boxes of kitchenware, and old, valuable, classic records that were my grandfathers. We also noticed our coffee table was not the same. It looked VERY similar but was in fact larger and scuffed up. They had swapped ours out for this one. We tried to call Phil Cohen again and email him to let him know, and received absolutely no response. I am reporting them anywhere possible and warning anyone to NOT use this moving company. I am also reporting them to the Federal Motor Carrier Safety Administration. I would have reported sooner but had no time between rushing to get to CA, unpacking and immediately starting work.  I do not know how this is legal, and I hope the government begins to crack down on moving companies taking advantage of people, holding their items hostage and raising their prices once they have your items. It is not right or moral. .

Move size: 2 Bedroom Home Service cost: $2850

When everything was dropped off to another storage, I came to find they broke the foot of my coffee table and told me that it was loose (it wasn't, it was broke) Then I called to tell them I were missing out big black smoker BBQ and they told me it would show up. Now we have emptied out our storage unit and after all said and done here is what we have found: Broken Coffee Table- missing glass to the coffee table, Big BBQ/smoker still missing and then to top it off our child's mattress (queen or double) missing. I have called and left messages and even emailed guess what? No report has been made. Customer service of the loading team is great but follow through of missing/ broken items SUCKS!

Service cost: $3500

I gotta say WOW!! That’s how I felt when our move was finished. My husband and I were beyond happy with the job that A&O did for us. From the moment the team arrived, they were considerate, polite and professional and worked so hard for over 9 hours straight until the job was complete. We would highly recommend using this company and the team of Omar (Foreman),and his crew. They were each amazing and extremely dedicated to their work. They didn’t let us lift a single thing and were so careful with all of our belongings. They helped us reassemble the furniture back and let us use them tools to hang pictures and blinds. They also had such great attitudes even into their 9th hour of lifting and moving! We will be requesting them again when and if we move again. Thank you for employing such dedicated and hardworking employees!

Service cost: $2000

First and most important, the price stayed exactly as quoted. Happy about that. However.. The A&O quotes and sales people emphasize that they are not brokers. They are. I asked repeatedly as I did not want to get involved in a multiple company dispute if something arrived damaged. Over and over, I was told that only A&O would handle and transport my belongings. Just as I feared, my stuff was delivered by two regular contractors who did not work for A&O; in the driver's hands = shipping documents from at least 10 different moving companies.."which company is yours with?" One woman, one man. I have no problem with women doing anything. But, I had to help move two loads of other people's stuff to get to mine as the woman was unable to help much. Was not pleased about that. I was also very disturbed how things were stacked in the truck. They do not, at all, care about anything marked 'this side up'. My $2,000 TV was laying flat with other boxes on top of it. Although it turned out to be OK, I was very angry about that. Despite all that, the drivers were fairly nice and respectful. Biggest complaint.. My mattress (only 6 months old) was squeezed in the center when they wrapped it. I mean squeezed A LOT. I voiced my concern and was told that it was only to protect it until they got to their warehouse where they would take more care in wrapping it. They did nothing and now it will not go back to its original shape. I will be making a claim for that. Thank god I paid for the insurance..we'll see what a nightmare it is to get any money for it. I'll probably never get a dime for it.  Two days after my things were delivered, the driver (male) called and attempted to trick me into believing my TV wasn't actually mine. Apparently he thought I was dumb enough to ship my TV to another customer. He said, "you had a 42" TV". I told him I found that interesting because a) I own it, b) I bought it only 8 months ago, c) I'm pretty sure I'm more familiar with my belongings than you are, d) I'm not paying for someone's TV that you lost, and e) its a 55" Samsung, not a 42" Insignia piece of crap. He was quite rude but I will admit, I was being a smart [EDIT]. I simply do not like being treated like an idiot and people attempting to make me pay for their mistakes. The saleswoman, Meesha, was responsive. Dishonest, but she was willing to answer all my questions and so forth. Simply put, wrap your own stuff. Do not believe that they are not brokers Because that's exactly what they are. Hope and pray that your stuff arrives in decent condition.  Overall, I'd give them a C. That's only because they didn't change the quoted price once it arrived. I don't think I'd use them again but I'm willing to bet that all these companies are the same.

Service cost: $1000

THESE GUYS ARE TERRIBLE. My TV arrived shattered and my bedframe is missing two pieces so it's now worthless. My mattress arrived filthy and covered in black stains. My box sprin is also covered in black stains. Both sides of both dressers were kicked in. One dresser has a huge scratch on the top and the second had a drawer pushed through so it's now unusable.  To top it off, they charged me an additional $250 from the original quote and wouldn't drop off my stuff and return my calls until I left a message saying I would pay the extra money. It was an awful experience.  If you find yourself talking to Phillip Cohen, expect to have him scam you. I can't emphasize enough how terrible these people are. Not just bad movers, terrible people.

Service cost: $1325

I wrote this email to explain everything that happened. I am VERY Dissapointed with everything. I feel decived, ripped off, and jerked around. I will never deal with these people ever again. Make sure you ask questions because they like to not disclose information until it is too late! MOVER BEWARE!                                                                         "To Whom It May Concern:                                               Let me first start off by saying I am not an experienced mover. In fact, I am quite a novice. When I decided to move back to Las Vegas, Nevada from Sunny Southern California it was a big deal for me. Having heard friend’s stories of moving themselves with a “u-haul’ (never anything good), I decided that hiring movers would be the way to go. Knowing that I would have professionals moving me from one place to another insured and I wouldn't have to worry about anything getting damaged or inconveniencing any of my friends.   I went online to get a quote and within 24 hours I had 8 moving companies contacting me for my business. “This was pretty easy,” I thought to myself. I got several quotes, most within 50 dollars of each other. What it came down to was who made me feel the most comfortable with entrusting my personal belongings and who could make moving my life from one point to another the easiest.   With that being said, Meesha contacted me from Alpha & Omega Moving and Storage.  At first she was a really nice person who had answers to the few questions I had. All I was concerned with was getting my belongings there in one piece, as easy as possible. Since it was a month in advance and only one room of stuff, I figured it was going to be super easy from start to finish.   She asked me questions about what kind of belonging I had and took my inventory. It seemed very simple and I was so glad about that. I only called in once to change the inventory since I decided to leave the dressers and night stands behind. I then had my final estimate. The price was very reasonable and I was expecting just that. It was all around $1000.00 dollars and that was in my budget.   The weeks past and my move came sooner then I thought. It was less than a week before my move and I had yet to hear from the moving company about the pick up time on the 15th of October. I figured it would be sometime early in the morning. I did not really have a clue because no one had called to tell me otherwise. I planed my moving day accordingly to the information I had, which was none, thinking that I could arrive at my destination and prepare for the movers to drop my stuff off and do some stuff for my work since I was transferring job locations.   Sunday, October 12th rolled around and I emailed Meesha requesting information as to when the movers would be there to pick me up. Monday, October 13th came by and I heard nothing. So I waited until Tuesday October 14th and wrote another email early in the morning. I had still heard nothing back from the moving company. No one called me to set up a time or confirm anything. I then called the office around 2:30 pm and someone answered. I asked for Meesha and she was not available. I asked if I could speak to someone in regards to my pick up time for tomorrows pick up. In my mind, it was less that 24 hours to my pick up day and I had not heard anything. I was kind of panicking, were the movers going to show up or not?   I ended up being transferred to some guy named Phil in scheduling. I spoke with him and asked when my pick up time was going to be. He didn't seem to know what I was talking about, he put me on hold for about 5 minutes and came back on the phone to tell me that the movers would be there sometimes between 1 and 4pm.   To my dismay and shock I was a bit taken back. I was thinking that I would get to pick a time, since I did pick the date. I told Phil that the time he gave me did not work at all. I have engagements around that time later in the day to fill out paper work for my work transfer. He said that was the only time that was available. I asked him why I was not able to pick a time and he simply stated that they do not do that and that they call a day in advance and tell them what time to be expecting the movers. I thought to myself, even the cable company gives me options.   I told him that it was actually less than a day before the movers called and because no one called me back to explain this to me I was not okay with this pick up time. He then proceeded to talk over me to try to explain how they do things and that I should have planned ahead to not do anything on a moving day. I was totally taken off guard. I have a person who is telling me how I should run my life and also being rude by talking over me. I became frustrated with the whole situation.   Why am I speaking to someone who is talking to me like I am some sort of idiot, speaking down to me and over me, telling me how I should plan my day. Like I said before, I am a novice at moving, but I do know how to take direction and I do understand how timing works.   However, what I do not understand is why is this guy speaking to me like this. Things escalated and we began talking over each other, me requesting to speak to a manager and him telling me that there is no one there to speak to. Furthermore, in his overbearingly rude tone, he said we could just cancel the order and have the movers not come. I do not know what kind of business turns away business, but I was completely done with the conversation. I asked to be transferred to customer service and Phil did just that.   I spoke to the receptionist and asked if Meesha was available. She transferred me to her line and it went to voicemail. I was so upset at this moment. No one in authority is there to help me and my move is tomorrow. I was disrespected as a customer and threatened with having the movers cancelled. Thoughts came to mind: “What if they cancel on me?”, “Where am I going to find movers in less than 24 hours?”, “How am I going to get my stuff there?”.   My other line started to ring and it ended up being Meesha. I figured talking with her would enable me to fix everything. I told her what was going on and she said “well that's just how it works, we call you a day in advance with a time and you wait there for us”. I then asked her why she had not returned my email, she told me she got my email and told me that someone was going to call me later that day to give me a time. I said to her, no one ever did, I had to call them.   I told her that I had engagements and meetings to attend and I have been trying to get a hold of them since Sunday. She said that they were not open on Columbus Day and no one could get back to me.   In my experience, most professional companies have auto-generated emails for when people are out of the office on holiday or vacation. There was no auto-generated email so I had no clue. All I knew is that my move was around the corner and no one was calling me back. Further more, when I was told about a moving time, I was not given any options to a moving time that would be convenient for me. On top of it all, Meesha and Phil kept telling me that they tell people a day in advance… but no one called me, I had to call and it was actually less than 24 hours then the allotted time they told me.   After words were exchanged with Meesha; her telling me that I was stressed and calling them to take it out on all of them, that this is how it works and I should know this, I’m the only problem she has ever had in her 5 years of working there. I was done. I was done arguing and completely disappointed with this whole transaction. I have never been disrespected like this when dealing with a business that is in the business of helping other people out.   In my mind I hired a company that did not care about my time or even moving me. I was told I would be cancelled on, I was told I was stressed and rude and also made to feel like I was stupid. I hired a company that did not have my best interest in mind or could care less about how I got to my final destination. I am paying someone to move me that have no idea on how to deal with a customer.   I hung up the phone wishing I had never picked Alpha & Omega as my moving company of choice. For goodness sake, I had 8 other options. All Meesha cared about was closing the sale; she didn't care about my move or the fact that I was moving my entire life from one state to another. Phil didn't care if I had anything planned that day. The entire company, to me, didn't give a damn about my life. They just wanted my money.   I waited until my moving day. The movers called me around 1:30pm and said they would be there within an hour. They got there, introduced themselves and were very polite. I have to say the foreman’s name was Richard. He sat me down and we went over moving paper work.   This is where is gets tricky for me. With the estimate I was given and the belongings listen in inventory I was set on a price and told by Meesha that this was indeed the price. I was expecting to pay $1020.00. In my mind that was a killer deal, maybe the customer service is just terrible, but the pricing was great!   After Richard and I went over paperwork he told me I am going to need to pay an additional 140.00 dollars to wrap my TV and my mirror. I was shocked, why am I paying more money then what I was told? Why wasn't this included in my estimate? Why didn't Meesha include in the quote packing materials on my listed inventory? I told her I had these items, why didn't she tell me? Why are there hidden fees all of a sudden? Furthermore, why wasn't this sheet (Packing materials order form) with added prices of packaging and supplies included in any paper work emailed to me so that I was aware of what would be what and how much extra I could possibly pay.   I was beyond done. Why did I pick this company to move me? My move is already starting off terribly, is this how my beginning is going to be in Las Vegas?   Let me say that I am a reasonable person. If I am told something from the get go, I go with it all. If I am told something is a certain price, I expect it to be that price. You guys include all these fees in the initial estimate: The cost, weight, price per cubic foot. Why can't the person who is giving me the estimate give me a proper estimate with all the information I provided them with. It is sneaky and shady. Hiding stuff like this is wrong.   I paid everything with a very bad feeling in my stomach. Alpha & Omega has been terrible since I’ve spoken with them. I have experienced terrible customer service, they are not honest about there pricing since they have hidden fees and do not include it with the original contact of what you are paying for.   The next day, October 16th, I was called by the movers around 2 pm and was told that they were on their way, they do not have a time for me but they are on their way and would call me back. So from 2pm to when ever I have to wait around the house. They called again around 4pm and told me they would be there at 7pm. They ended up showing up at 7:30 pm in the evening. It was dark out and I had been waiting around the house all day.   The movers were again very friendly and professional. They loaded everything in the house and assembled my bed. However, today, October 17th, I looked at my bed since it was light out. They scratched the metal frame and its now chipping. I know this was Alpha & Omegas fault because when I bought the bed from Plummers Furniture it was in the box and assembled at my house.   This was the last straw. I was given a hard time about a moving time, I was lied to about an estimate with hidden fees that were not disclosed in any documents provided to me and my property was damaged. I am writing to see what you guys have to say for yourself. I am beyond disappointed and honestly wish I had never chosen this company to move my life from one place to another. I expect you all at Alpah & Omega and do the right thing to make this better.   A Very Disappointed Customer,   Jared  Edwards"  .

Service cost: $1160